Implementing Accountability Guidelines & Performance Standards: Making the Transition from Buddy to Boss (ON-DEMAND)

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Driving and holding people accountable for their job responsibilities, goals, and projects, it’s most likely the most difficult managerial responsibility across the board. Some managers are good at it; most however are not. It’s the one area of every manager’s performance that if he or she could do it really well, the rest of the job would become much more enjoyable.

As managers, dealing with employees is where the most time and effort is spent. This is why so many managers work late or come in early, because they seek that “quiet time” when they can actually get work done. Managers can’t get work done during the normal business hours because they are constantly fighting fires — perhaps dealing with employees who don’t show up on time, can’t effectively deal with each other, or are under-delivering on job responsibilities. As a result, managers constantly find themselves troubleshooting, looking for solutions, or just plain doing their work for them.

If you were to leverage one management capability — the ability to drive and hold people accountable — a targeted lift here can produce the most significant improvement to the company, business results, and workplace culture. If there is one place to spend your training dollars this year, this is the one manager need most. With just a few critical skills, you can effectively leverage dramatic performance improvement across the board.

Learning Objectives:

Clarifying job responsibilities and expectations.
Developing employee capabilities to their fullest extent through effective feedback and coaching.
Provide performance feedback early and often and make consequences and rewards clear
Establish collective values and objectives

TARGET AUDIENCE:

Employees who have been promoted or transitioned to a leadership role, with limited management experience

CEU- 1.75

Administrator
Social Work
Assisted Living Manager

Fees are per person

LifeSpan Member: $55.00

Nonmember: $75.00

Tangie Newborn, CLC

President, Immense Business Solutions

Tangie Newborn is President of Immense Business Solutions, a consulting firm specializing in training, strategic approaches and organizational development solutions that help businesses remain competitive in today’s environment. With over 35-years of executive management experience, she's known for her strategic focus and savvy management skills, which has been used to turn-around several organizations -- taking them to the next level and increasing their bottom-line. Tangie is also a Master Life Coach and an Executive/Career Coach, author, and national-known speaker. She is also the founder of ThinkMosaic, a life coaching firm in Maryland.

This program is sponsored by The Beacon Institute. This course is approved for 1.75 (Total hours) continuing education.

Administrator

This program is approved by the National Continuing Education Review Service (NCERS) of the National Association of Boards of Examiners of Long Term Care Administrators.

Social Worker

This program is approved by the Maryland Board of Social Worker Examiners for Category 1 Continuing education for social workers in Maryland.

Assisted Living Manager

This program is approved by the Office of Health Care Quality for continuing education for assisted living managers.

There is no refund for On-Demand programs.