Communication Skills of Successful Supervisors: Making the Transition from Buddy to Boss (ON-DEMAND)

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Communication is the process by which people create and share information and ideas with one another in order to reach mutual understanding and get things done. Effective communication is the foundation of positive and cooperative working relationships. Managers and supervisors have positions as leaders in their workplace and need to be able to communicate effectively with employees, colleagues, and upper management.

Communication skills – whether verbal or written – are core competencies expected in virtually any position within the workplace. The ability to communicate with employees at every level in the organization is especially important for supervisors who want to improve department operations and the performance and productivity of the employees under their supervision.

The objective of this training session is to help managers and supervisors build more effective communication skills. At the end of the training session, trainees will be able to:

Learning Objectives:

Learning effective communication, being persuasive and assertive
How to effectively Communication with different people
Effective listening skills

TARGET AUDIENCE:

Employees who have been promoted or transitioned to a leadership role, with limited management experience

CEU- 1.75

Administrator
Social Work
Assisted Living Manager

Fees are per person

LifeSpan Member: $55.00

Nonmember: $75.00

Tangie Newborn, CLC

President, Immense Business Solutions

Tangie Newborn is President of Immense Business Solutions, a consulting firm specializing in training, strategic approaches and organizational development solutions that help businesses remain competitive in today’s environment. With over 35-years of executive management experience, she's known for her strategic focus and savvy management skills, which has been used to turn-around several organizations -- taking them to the next level and increasing their bottom-line. Tangie is also a Master Life Coach and an Executive/Career Coach, author, and national-known speaker. She is also the founder of ThinkMosaic, a life coaching firm in Maryland.

This program is sponsored by The Beacon Institute. This course is approved for 1.75 continuing education.

Administrator

This program is approved by the National Continuing Education Review Service (NCERS) of the National Association of Boards of Examiners of Long Term Care Administrators.

Social Worker

This program is approved by the Maryland Board of Social Worker Examiners for Category 1 Continuing education for social workers in Maryland.

Assisted Living Manager

This program is approved by the Office of Health Care Quality for continuing education for assisted living managers.

There is no refund for On-Demand programs.