Riding Out the Covid-19 Pandemic and Realigning Key Risks of Senior Care -- 2-PART SERIES (LIVE WEBINAR) August 4 & 11, 2020

As a Risk Management and Claim Consultant for RCM&D, Elizabeth draws on more than 25 years of experience relative to risk management, claim management, safety and compliance practices. 

In this role, Elizabeth is responsible for providing risk management services such as locum tenens coverage, risk assessments and reviews, claim handling, safety issues and regulatory compliance guidance, including requirements for The Joint Commission (TJC), Centers for Medicare and Medicaid Services (CMS), OIG, OCR and state agencies. She provides these risk management services to clients in a variety of healthcare settings, including hospitals, physician groups and long-term care entities.

Elizabeth works closely with risk management, patient safety, compliance and clinical staff at client facilities, handling professional and general liability claims and overseeing defense counsel on these cases.  She will perform risk assessments and presentations of risk management educational programs to staff and physicians. She has served as a locum tenens risk manager for large healthcare clients.

Through the variety of her career experiences, Elizabeth has become a well-versed expert in the field of healthcare risk management. She has worked as a risk and claim consultant for a national insurance broker, a risk manager and safety officer at an acute care hospital and as a claim representative at an international hospitality company.  She began her career working for a professional liability insurer handling physician and hospital professional liability claims and risk management.  Compliance oversight is becoming more and more necessary and valuable to healthcare entities and Elizabeth can provide guidance on these issues.

Nancy Connelly is a Risk Management Consultant with over 20 years of experience in risk management and a background as a registered nurse. As a member of RCM&D’s healthcare enterprise risk management team, Nancy understands the unique challenges facing healthcare organizations.

 In her current role, Nancy provides risk services to senior care and acute care facilities. She is an active member of the American Society for Healthcare Risk Management (ASHRM), and has contributed to several ASHRM publications. She is the 2020 Chair of the ASHRM Forum News Task Force. Nancy was a member of the Journal of Healthcare Risk Management editorial review board and has served as editor.

Prior to joining RCM&D, Nancy was employed as a nurse paralegal with a law firm focusing on medical malpractice defense. She also worked as a risk management analyst at a specialty hospital in Washington, D.C. 

Diana Nesbitt joined RCM&D’s Self-Insured Services Company (SISCO) in 2004 as a Claims Consultant specializing in healthcare, municipalities, property management and construction accounts.

With over 20 years of experience in helping clients navigate all aspects of the claim process, including investigation, resolution, subrogation opportunities and litigated cases, Diana serves as a resource to SISCO and its clients. She has specialized expertise in handling automobile, general liability, property and professional liability claims in several jurisdictions throughout the Mid-Atlantic region.

Diana holds her Property & Casualty and Life & Health licenses in Maryland as well as an Adjuster license in Delaware, Connecticut, North Carolina and South Carolina. In 2016 and 2017, she presented at the LifeSpan & HFAM Annual Conference.  She regularly attends seminars and continuing education classes to expand her expertise and knowledge in claims consulting.

Prior to joining SISCO, Diana worked as a Claims Specialist for both Zurich and St. Paul Travelers.

Katherine Miller joined RCM&D as a Risk Management and Claims Consultant in 2008, bringing more than 25 years of experience in handling liability claims for hospitals and physician organizations and providing risk management and consultation services.  As a licensed and an experienced registered nurse within the areas of coronary care, dialysis and in-patient psychiatric care, she brings a unique perspective to RCM&D and SISCO healthcare clients.

In her role, Kate is responsible for managing liability claims, conducting claim investigations, negotiating settlements and determining appropriate resolutions. Kate builds strong professional relationships with clients by effectively communicating changes in their claims, compliance and reporting requirements and through conducting valuable educational programs. She leverages an integrated approach to risk management and consulting by working along side her client’s teams in a locum tenens consulting role.

Prior to joining RCM&D, Kate worked at various professional liability insurers in Maryland, Pennsylvania, Delaware and New Jersey, acting as a defense liaison in defense litigation of both hospitals and individual healthcare providers. As an expert in the industry, she has been asked to speak on many trending healthcare topics on behalf of local organizations and healthcare clients. She is a published author, contributing to the article “Clinical Experience with Timol Maleate Monotherapy of Essential Hypertension” in Clinical Therapy as well as “Controlled Evaluation of Two Automatic Blood Pressure Measuring Devices” for the National Conference on High Blood Pressure Control.

Prior to entering the insurance industry, Kate worked her way from a Staff Nurse to Risk Manager and Director of Clinical Research in hospital, psychiatric, pharmaceutical settings. Additionally, Kate has unique experience managing data with all phases of clinical trial investigation, including managing large-scale phase IV post-marketing surveillance studies.

Scott Martin is a Client Executive based out of RCM&D's Richmond, Virginia office. Scott also serves as the firm's Cyber Practice Leader and is an integral part of the firm’s Commercial Lines and Healthcare Divisions, providing highly-specialized expertise in management liability and cybersecurity lines of coverage. Scott supports clients across a variety of industries, including public entities, health systems, investment banking, higher education institutions and more. 

As a specialist on the topic of data privacy/cybersecurity exposures and coverage options, Scott works with some of the largest and most technically complex clients across the mid-Atlantic region to help them identify, prioritize and mitigate risks associated with their cyber operations. He provides a deep understanding of the developing cyber liability insurance market, including policy limitations and enhancements as well as critical compliance and regulatory requirements. As a risk management professional, Scott goes beyond helping clients protect themselves through effective policy placement. He serves as a strategic partner, offering expert guidance in developing safeguards, implementing policies and procedures, and ensuring compliance requirements and best practices are followed when an incident occurs. 

Scott has been recognized as an emerging leader in the cybersecurity insurance market. He has been a guest speaker at numerous cybersecurity, industry-specific and insurance events. He has served on a panel of experts for the RedZone CIO Innovation series where he presented key topics to Chief Information Officers and business IT leaders from across the region. 

Joining the firm in 2010 after graduating Virginia Tech University with a Bachelor of Science in marketing management, Scott quickly advanced through the ranks from Graduate Trainee to Client Representative and eventually up to Client Executive. Throughout his tenure, he has committed to continuing his education in both business management and the cyber security, earning his MBA and the promotion to Cyber Practice Leader. 

With over 30 years of experience in the insurance industry focusing on Loss Control, Greg has had impressive results of generating success for RCM&D and his clients. He specializes in healthcare and education, safety and risk management, with specific emphasis on workers’ compensation and property loss control. 

In his current role as a risk consultant, Greg’s services include assessing and prioritizing the exposures that affect clients’ finances and business operations, developing business plans to address the exposures, and implementation of those plans. Greg provides these services to clients in insured, self-insured and group captive programs throughout the mid-Atlantic region. 

Prior to this position, Greg spent 17 years as a loss control consultant for several major commercial insurance companies, including The EBI Companies, The St. Paul Companies, USF&G, Lumberman’s Underwriting Alliance, and Royal & SunAlliance. Throughout this time, he gained experience in multi-line risk control within a variety of industries.